Customer Care
Frequently Asked Questions
Search clear answers about our luxury-inspired pieces and how ordering works.
Are RoyalLux Bags products authentic designer bags?
No. Our bags are luxury-inspired, replica-style pieces. We are not affiliated with, authorised by or endorsed by any designer brand, and we never present our pieces as genuine designer products.
Why do you use designer names on the site?
Designer names describe the style a piece is inspired by, so you can find the silhouette you are looking for. They do not indicate brand origin or authorisation.
Why do some pieces show a price and others don't?
Fixed-price pieces can be ordered instantly. Pieces marked "Price available on inquiry" have pricing and availability confirmed individually over WhatsApp.
How do I order a fixed-price piece?
Add it to your cart and check out, use Buy Now to go straight to checkout, or send us the pre-filled order message on WhatsApp.
How does an inquiry work?
Tap Inquire Price & Availability. WhatsApp opens with a message containing the product name and link. You press send, and our team replies with current pricing and availability.
Does opening WhatsApp place my order?
No. Opening WhatsApp only prepares a message. Nothing is ordered until you press send and we confirm with you.
How much is shipping?
Orders under $1,000 are subject to shipping charges. Orders $1,000 and above qualify for FREE shipping.
Do you ship internationally?
Yes, shipping is available internationally. Duties and import taxes are set by your local authority.
How do I track my order?
Use the Order Tracking page or open My Orders in your Client Portal and select Shipment Tracking. Tracking is handled by 17TRACK.
Can I return or exchange an item?
Contact us on WhatsApp before returning anything. Our published returns and exchanges terms are being finalised and we will confirm the terms that apply to your order.